FAQ
Here are the most frequently asked questions regarding Clutch Keys.
🌐 Store FAQ
🔑 What is Clutch Keys?
We are software resellers who provide menus for games like CS2, COD, R6, and many more. We provide 24/7 support, instant delivery, and impressive documentation for each product.
💰 What Payment Methods Are Accepted?
We currently accept Credit / Debit cards, Cash App, Buy Now Pay Later services, and several cryptocurrencies.
💳 Is It Safe to Purchase from Here?
Yes, it is 100% safe to use your credit/debit card on our website. We use 256-bit encryption to protect all accounts and purchases made through our website. We use Stripe to process all our card transactions.
⏱️ How Long is Product Delivery?
Our products are delivered instantly after your payment has been processed.
For card transactions, this is usually only a few seconds.
For crypto transactions, it could take 5-30 minutes, depending on the crypto network that is chosen.
For manually confirmed payment methods, like gift cards, a support agent will have to process your order, which usually takes a maximum of 1 hour.
💸 Can I Get a Refund?
Please review our Refund Policy.
Our goal is 100% customer satisfaction, so unlike most resellers, we strive to have the best refund policy around.
Because we are resellers, we are bound by the rules of the owners of the products that we sell. If they do not allow refunds, we are not allowed to refund our customers. This is detailed in our refund policy linked above.
If your product is in the list of returnable products, and it has been less than 7 days, you may qualify for a refund.
If you have a product that is used and is not wanted anymore, you may receive a 50% refund. For a product that is used and is not compatible/working on your system, you will receive a 100% refund.
Please get in touch with our support team, and we will process the refund within 3-5 business days.
💹 Can I Switch Currencies?
Currently, we do not support the option of switching currencies. However, at checkout, your bank will automatically convert your payment to USD.
🙋♂️ How Can I Contact Support?
If you need assistance with your order, you can contact our support via email, Discord, or our contact form.
If you need assistance with your product, you can contact the menu's support center, which can be found in the menu documentation
📦 How Often Do We Restock?
We believe in customer satisfaction, which is why we try to keep all products in stock at any given time. In the rare cases that a product is out of stock, we typically try to restock it the same day it goes out of stock.
❌ Why Was My Order Cancelled?
This could be for various reasons. For example, your card was declined, your card did not approve the transaction before the order checkout window expires, you are using a private browser/VPN, and many more.
To find out the exact reason, please contact our support.
📦 Product FAQ
💀 How to Turn Off Antivirus
Why Should I Disable My Antivirus?
All menus will require you to turn off your antivirus. This is because it will flag a false positive from most anti-malware providers. Even though the menu doesn't affect your computer in a negative way, it affects the memory, which causes your antivirus to flag.
Will Disabling It Give Me A Virus?
All of the products in our store are thoroughly tested to ensure that there are no viruses present. However, because your antivirus is disabled, you may be vulnerable to other suspicious downloads and links. Therefore, turning your antivirus back on any time you are not using the menu is recommended.
How Do I Turn My Antivirus Off?
Disable/Uninstall 3rd-Party Antivirus
Guides: Malwarebytes, Avast, McAfee
Disable Windows Antivirus
Guide: Real-Time Protection
When Can I Turn My Antivirus Back On?
You can turn your antivirus back on whenever you are not using the menu. However, sometimes your antivirus will automatically delete the menu file. To prevent this, you can add your menu file as an exclusion in your antivirus settings.
🎮 Can I Use the Menus on Console?
No. All menus that we sell are for PC only.
No refunds will be provided if you purchase a menu with the intent to use it on console.
⌛ Are the Products Lifetime?
It depends on the product. If the product has a time frame in its name, it is subscription-based (ex. Midnight CS2 - 30 Days). If it doesn't have a time frame, it's a lifetime menu (ex. MesaChanger Lifetime).
🔄 Are Updates Provided for Free?
Yes, every menu we sell provides updates at no additional charge. Updates will continue to be provided until the end of the product's lifetime.
🚫 Invalid HWID
What is a HWID?
Your Hardware ID (HWID) is a distinct set of characters that binds your computer to the software. This is implemented to prohibit account sharing. If you receive this error, it is often because you replaced a component in your computer or used some sort of spoofer.
How Do I Fix the Error?
To fix the error, you simply have to reset your HWID to bind the software to your new hardware.
Each menu will have its own process for resetting the HWID. Typically, you can find the option on the menu website, loader, or you may have to create a ticket in the product's Discord server.
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